General conditions of Sale
OSBE ITALY srl informs that the SITE, its presentation, as well as all trademarks and distinctive signs used in relation to the sale of the PRODUCTS, are protected by intellectual and industrial property rights and therefore any form of reproduction, communication, distribution, publication, alteration or transformation, in any manner and for any purpose, of the contents of the SITE, of the trademarks and distinctive signs used (such as, by way of example, the works, images, photographs, drawings, dialogues, presentations, music, sounds, videos, graphics, colors, features and design of the SITE).
The photographs and video presentation of the PRODUCTS accompanying the descriptive information are published on the SITE for descriptive purposes, it being understood that the quality of the images (e.g. in terms of exact display of colors) may depend on the software and IT tools used. by the CUSTOMER at the time of connection to the SITE.
Malfunctions: OSBE ITALY srl assumes no responsibility for the problems caused to the CUSTOMER by the use of the SITE and the technologies used as they are not dependent on its will, such as, by way of example:
a) errors, delays or inability to access the SITE by the CUSTOMER during the execution of the sales procedure;
b) errors, delays or impossibility in receiving, by the CUSTOMER, the communications made in relation to the sale of the PRODUCTS.
OSBE ITALY srl assumes no responsibility for the brands and other distinctive signs that appear on the PRODUCTS it sells on the SITE.
The offer of the PRODUCTS presented on the SITE is subject to their actual availability.
the CUSTOMER who intends to proceed with the purchase of the PRODUCTS must express this will through a request made directly on the SITE, in the specifically dedicated section, where, following the procedures indicated therein, he will send his purchase order and make the payment.
The technical steps to be performed for the conclusion of the Contract are as follows:
- The CUSTOMER must register on the SITE, providing his email address and a password of his choice, which will become the credentials for accessing the SITE.
- The registered CUSTOMER will be able to access the online "showcases", where he can view and know the offers of the PRODUCTS, the duration of the offer, including the essential characteristics of the PRODUCT and the price; may also view the photographs of the PRODUCT, published for the sole purpose of illustrating the PRODUCT itself.
- Within the "showcase" section, the CUSTOMER can choose the PRODUCT to purchase which will automatically enter the "shopping cart" section, where it is possible to know the shipping costs and expected delivery times before purchasing and paying.
- To confirm the order, the CUSTOMER, in the "cart" section, must enter the shipping address and any other data useful for payment, including credit card or PayPal account details;
Payment can be made by bank transfer or "PayPal" system.
The CONTRACT will be considered concluded upon receipt of the payment of the consideration.
Once the payment has been received, OSBE ITALY srl will send the order confirmation by email to the CUSTOMER.
However, the CONTRACT will be considered terminated if the PRODUCT is not available
In the case of multiple orders, as many contracts as the number of PRODUCTS ordered will be considered stipulated.
The effectiveness of each contract is subject to the actual availability of the PRODUCT
The essential characteristics of the PRODUCTS, including the duration of the offer, the price including VAT and the delivery costs, can be viewed and known by the CUSTOMER before the conclusion of the CONTRACT and the execution of the payment. In particular, the essential characteristics of the PRODUCTS can be viewed by accessing the appropriate section of the SITE where in addition to the description and characteristics of the PRODUCT, photographs are also published, if possible, for the sole and sole purpose of representing the PRODUCT.
The costs incurred by the CUSTOMER are exclusively those of surfing the Internet, as agreed between the CUSTOMER and their Internet Provider.
Once the purchase order has been received, OSBE ITALY srl will send the CUSTOMER the order receipt, in Italian, containing a summary of the content of the information relating to the sale and will proceed with the fulfillment of the purchase order.
Delivery of PRODUCTS: OSBE ITALY srl undertakes to deliver the PRODUCTS to the address communicated by the CUSTOMER in the purchase order, through the carrier responsible for their transport. OSBE ITALY srl cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the CUSTOMER.
OSBE ITALY srl carries out deliveries throughout the Italian territory, with the exception of the cities of Livigno and Campione d'Italia (the territory of the Republic of San Marino is also excluded). Delivery is made by express courier; PO Boxes are not considered valid addresses for delivery purposes.
The delivery of the PRODUCTS takes place within the deadline indicated in the order confirmation, and in any case within 30 days from the conclusion of the contract.
Delivery costs are normally charged to the CUSTOMER.
Unavailability of PRODUCTS: OSBE ITALY srl reserves the right to notify the CUSTOMER, within 15 days of purchase at the email address associated with his profile, of any unavailability of one or more of the PRODUCTS purchased. In this case, the CONTRACT will be terminated and OSBE ITALY srl will refund (on the payment card or on the PayPal account indicated by the same for the purchase) of the price and shipping costs (where the purchase concerned only the PRODUCT not available or, in the case of multiple orders, limited to the shipping costs specifically referring to the unavailable PRODUCT).
In the case of multiple orders, the unavailability of one or more of the PRODUCTS ordered will not, however, give the CUSTOMER the right to cancel the entire order.
Customer rights and obligations
The CUSTOMER is solely responsible for the truthfulness and correctness of the information and data provided and requested by OSBE ITALY srl through the SITE, and undertakes to promptly communicate any changes to the data entered.
The CUSTOMER, upon confirmation of the purchase order, declares:
a) to have read, understood and accepted the GENERAL SALES CONDITIONS
b) to authorize OSBE ITALY srl to process the personal data communicated at the time of purchase, and to undertake to transmit to OSBE ITALY srl the personal data necessary for processing the payment in the manner indicated.
Delivery of PRODUCTS: Upon delivery of the PRODUCTS to the CUSTOMER by the carrier responsible for their transport, the CUSTOMER must check, in the presence of the carrier:
a) that the quantity and type of PRODUCTS ordered corresponds to what is indicated in the transport document;
b) that the packaging used for transport is intact, not damaged, wet or otherwise altered, even only in the closing materials;
c) that the quantity and type of PRODUCTS delivered corresponds to what was ordered.
Any anomalies or discrepancies must be immediately reported to the carrier upon receipt of the PRODUCTS, by indicating them in the delivery note.
Assistance: For any need for assistance or complaints relating to the PRODUCTS, the CUSTOMER must contact OSBE ITALY srl at the addresses indicated.
OSBE ITALY srl will provide, in relation to the PRODUCTS, the legal guarantee of compliance with the conditions and terms set out in Articles. 128 and ss. of Legislative Decree No. 206/2005.
In particular, in the event of a lack of conformity, the CUSTOMER will have the right to obtain a refund of the price and shipping costs.
The rights arising from the legal guarantee of conformity may be exercised provided that the PRODUCTS have been used correctly, with due diligence and in compliance with the intended use and as provided in the enclosed indications, as well as upon presentation by the CUSTOMER of the bill. delivery and indication of the order number.
The costs relating to the return of PRODUCTS due to the exercise of the guarantee will be borne by OSBE ITALY srl
The legal guarantee of conformity applies only to defects not deriving from normal use of the PRODUCT.
The CUSTOMER has the right to withdraw from the CONTRACT, without any penalty and without specifying the reason, starting from the receipt of the order confirmation sent by OSBE ITALY srl and no later than fourteen days from receipt of the PRODUCT at the address indicated. for the delivery.
In the case of orders including several PRODUCTS, or PRODUCTS consisting of lots or multiple pieces, the above term will start from the receipt of the last of the PRODUCTS or lots.
Full proof of receipt is the date shown on the delivery note.
The CUSTOMER may exercise the right of withdrawal through the "return" wizard, available on the SITE in the section dedicated to their account "my account". This procedure is described in the FAQ Section and guarantees the fastest processing of the return procedure.
The CUSTOMER may, alternatively, send a hard copy of the Form available in the "Help / Return / How to return your order or part of it?".
If the PRODUCT has already been delivered, the CUSTOMER is required to return it to OSBE ITALY srl To this end:
- the substantial integrity of the PRODUCT to be returned is an essential condition for exercising the right of withdrawal: returns that are damaged will not be accepted, but only those kept in an optimal state of conservation;
- the costs of returning the goods are charged to the CUSTOMER, who must send the PRODUCT duly packaged and packaged; The CUSTOMER must insert a copy of the delivery document inside the packing box.
If the CUSTOMER exercises the right of withdrawal in accordance with the provisions of these general conditions of sale, OSBE ITALY srl will reimburse the sums paid by the CUSTOMER to the payment card or Pay Pal account indicated by the same for the purchase. The refund will be made free of charge, within 14 days from the date on which OSBE ITALY srl became aware of the CUSTOMER's exercise of the right of withdrawal.
OSBE ITALY srl is the owner of the personal data collected at the time of registration on the SITE, as well as those subsequently communicated at the time of purchase by the CUSTOMER.
For information relating to the processing of personal data, including the rights referred to in art. 7 of Legislative Decree 196/03, please refer to the detailed information already provided at the time of registration on the SITE and always available there.
For any communication, it is possible to contact OSBE ITALY srl at the following addresses:
OSBE ITALY srl
Via Vittime del Vajont 58
10024 Moncalieri (TO)
In any case, it is specified that the communications sent by the Customer will never be able to integrate the CONTRACT, which will always be governed by these general conditions of sale and, where present, by the special conditions applicable to the sales campaign.
The law applicable to the sale of the PRODUCTS is the Italian one. In particular, the provisions of Chapter I of Title III of Part III of the Consumer Code (Legislative Decree 206/2005) apply.
Any invalidity of individual clauses of the CONTRACT or of the general conditions of sale will not imply the invalidity of the entire CONTRACT or of the general conditions of sale.
The processing of your personal data is carried out for the following purposes:
(i) proceed with your registration on the site;
(ii) carry out the formalities necessary for the execution, completion and control of the fulfillment of the sale contract eventually concluded;
(iii) respond to any requests or information from you;
(iv) send you commercial information on products or services offered, if you have consented to it when registering on our site or at a later time.
Under no circumstances will sensitive data be requested or processed
The processing of your personal data will be carried out with tools and on electronic media, and will be carried out by specifically appointed persons. Your personal data may be disclosed to the subjects who deal with the shipment
Definition and function of cookies
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The information we obtain refers to the number of pages you visit, the language, the place from which you access, the number of new users, the frequency and repetition of visits, the duration of the visit, the browser or the device through which you connect. or run the application
If you wish, you can allow, block or delete the cookies installed on your device through the options of the browser installed on your pc or from the privacy options of the device from which you make visits.
In the event that the installation of cookies in the browser is not allowed, it is possible that you will not be able to access any of the sections of our web page.
THE PROMISES OF OSBE ITALY srl
1- WE WILL ALWAYS OFFER YOU ITALIAN PRODUCTS OR ITALIAN BRANDS
2- WE WILL SEND YOU A MAXIMUM ONE EMAIL PER WEEK
3- WE UNDERTAKE TO ACCEPT ALL RETURNED PRODUCTS WITHIN 14 DAYS FROM THE DELIVERY DATE - PROVIDED UNUSED INTACT AND IN ITS ORIGINAL PACKAGING - ONLY THE RETURN COSTS ARE CHARGED TO THE CUSTOMER
4- WE UNDERTAKE TO USE SECURE TRANSACTIONS ONLY AND NO PAYMENT DATA WILL BE WITHDRAWN BY US
5- THE INFORMATION COMMUNICATED AT THE TIME OF REGISTRATION IS CONFIDENTIAL, IT WILL NOT BE DISCLOSED, WITHOUT YOUR CONSENT, OUTSIDE THE COMPANY